Terms of Use
The following sets out the terms and conditions of use of the CLP Pulse website (“this website”).
Unless specified otherwise, references in this site to "CLP" and the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and affiliates.
The information contained in this website has been prepared solely for the purpose of providing general information about some of the operations, services and activities of the CLP Group. The CLP Group has taken care in the preparation of the content of this website but does not have responsibility to enhance it. Information presented is believed to be reliable but is subject to change at any time and without notice.
You agree and understand that the information, material, database, service and software available in this website is provided on an "as is", "as available" basis without warranties of any kind (explicit or implicit). In particular, no warranty or representation regarding accuracy, timeliness, reliability, completeness, freedom from computer virus, security, non-infringement of the contents submitted by Internet users, merchantability or fitness for a particular purpose is given in conjunction with such information, material, database, service or software. To the extent permitted by law, the CLP Group disclaims all warranties (explicit or implicit) of satisfactory quality, fitness for a particular purpose or non-infringement of the contents submitted by Internet users. All such implied terms and warranties are hereby excluded.
This website may contain forward-looking statements. You can identify these statements by the fact that they do not relate strictly to historical or current facts and may include words such as "anticipate", "believe", "intend", "plan", "expect" or similar words. Although the CLP Group believes it has been prudent in its plans and assumptions, there is no assurance that any indicated result will be realised. CLP Group disclaims any intention or obligation to update forward looking statements.
Communication over the Internet may be subject to interruption, interception, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet. The CLP Group is not liable for malfunctions in communication facilities that may affect the accuracy or timeliness of the messages you send or receive. The CLP Group does not guarantee that such messages shall be completely secure. The CLP Group shall take reasonable precaution to maintain the confidentiality of information received but does not accept responsibility for breach of confidentiality.
You are responsible for all of your activity in connection with using the booking system of the guided tour and event to be held in CLP Pulse. You further represent, warrant and undertake to the CLP Group that you shall not: (a) sell or resell any reservation of guided tour and event booked from or via the booking system in this website; (b) use the booking system in this website for commercial or competitive purposes, or for the purpose of making speculative, false or fraudulent reservations in anticipation of demand.
The booking system aims to provide instant confirmation for the reservations made, but the actual time required for confirmation may vary. You shall ensure that you have received your confirmation before attending your reservation.
The CLP Group will not be responsible for any damage incurred by you as a result of any delay, deletion, loss, diversion, alteration or corruption of any message either sent to or received from the CLP Group over the Internet.
Any software downloaded from this website is at your own discretion and risk. The CLP Group neither assumes nor accepts liability for any loss, damage (whether direct or indirect) howsoever caused, as a result of any computer virus, malware or harmful components or for any consequences that may arise from your use of this website and/or the downloading of any contents.
As a convenience, this website may contain links to third-party websites which are not under the control of the CLP Group. The CLP Group does not indicate explicit or implicit any endorsement, approval, recommendation or preference of or for those third-party websites or the products and services provided on them. Different terms and conditions may apply to your use of such third-party websites and you are advised to review such terms and conditions prior to usage. Any use of or access to those third-party websites or their products and services is solely at your own risk.
To the extent permitted by law, the CLP Group shall, under no circumstances, be liable to you, or any other person, for any loss or damage (including without limitation direct, indirect, consequential loss or special damage), howsoever caused, arising from the use of, or inability to use this website, or the use of, or reliance upon any information or material provided on this website.
The terms and conditions contained in this website are governed by and will be interpreted in accordance with the laws of the Hong Kong SAR. By accessing this website, you accept these terms and conditions and as they may be modified and/or supplemented from time to time.
December 2022
Privacy
CLP Privacy Principles
As a responsible utility company, CLP is firmly committed to a set of business principles and ethics that help drive our company forward. One of these principles is respect for people and privacy and that begins with how we respect and protect the personal data we receive. To preserve the confidentiality of your personal data provided to us, we maintain the following data privacy principles:
| 1. We only collect personal data that we believe to be relevant and required to conduct our business. |
| 2. We will not disclose your personal data outside CLP unless we have expressly informed you or have your consent or are required by law. |
| 3. We aim to keep your personal data accurate and up-to-date. |
| 4. We maintain appropriate security systems designed to prevent unauthorized access to your personal data. |
CLP Privacy Practices
Personal Data We Hold
There are several broad categories of personal data held by CLP:
Customer and App user records are kept for the purposes of providing services, facilities and goods; opening, maintaining and terminating accounts; purchasing electricity from customers, processing payments and billing; responding to and following up on customer inquiries, gaining an understanding of customers' energy needs, researching and developing products, conducting customer surveys and direct marketing activities.
Personnel records are kept for human resources administration purposes such as managing the recruitment, assessment interview, background check, hiring, payroll, appraisal and termination of personnel of CLP.
Contractor records are kept for the purposes of engaging, managing, monitoring and appraising our professional relationships with contractors and their staff who provide services to CLP.
Other records that contain personal data held by CLP include records of our business partners, officers, shareholders, visitors and members of the public, and other operational and administrative records that contain personal data.
We may provide you with additional privacy notices where we believe that it is appropriate to do so. Those additional notices supplement and should be read together with this Privacy Policy Statement.
CLP has legitimate interests in properly administering the services, facilities and goods it provides. In addition, our use of your personal data may be necessary for supplying you the said services, facilities and goods. Our use of your personal data may also be necessary to comply with our legal obligations and to establish or exercise our legal rights.
Transfer of Personal Data
CLP will disclose personal data when required to do so by law, for example, in response to a court order or requests from law enforcement agencies or regulatory authorities.
CLP may transfer your personal data to third parties such as employees, related companies, including subsidiaries and associated companies within CLP Group, joint venture partners, agents, independent contractors, business partners and service providers, as necessary for any of the purposes stated above. Where personal data is provided to third party organizations, the personal data will only be transferred to such third parties that respects privacy and are under a duty of confidentiality to CLP.
Accuracy of Personal Data
CLP has certain procedures in place to maintain personal data at a reasonable level of accuracy, completeness and relevancy for the purpose for which the personal data is to be used. CLP aims to keep your data accurate and up-to-date. However, we rely on you to disclose all material information to us and to inform us of any errors or changes in such information.
Individuals may amend their personal data, as appropriate, set out in "Access and Correction of Your Data" section below.
Retention of Personal Data
CLP’s policy is to retain personal data for no longer than is required to fulfil the purpose (or any directly related purpose) for which the data was to be used, subject to legal, statutory and regulatory requirements mandating the retention of data.
Security of Personal Data
CLP has put in place appropriate physical, electronic, and managerial procedures to safeguard and help protect personal data against unauthorized or accidental access, processing, erasure or other use.
Direct Marketing Activities
CLP may use personal data to promote and market products and services to you through direct marketing. The promotion may include products and services from CLP or our business partners. We will always comply with the Hong Kong Personal Data (Privacy) Ordinance (the “Ordinance”), and any other applicable law and, if required, obtain your prior consent before we use your personal data for direct marketing activities.
If you prefer for your personal data not to be used for the purposes of direct marketing activities, please send an e-mail, along with your name to our Data Protection Officer at [email protected] notifying us that you do not wish your personal data to be used for such purposes.
Personal Data Collected Through This Website
We may collect personal data through your use of this website such as name, gender, age, telephone number and email address. Certain information about your computer may also be collected when you visit this website, such as the type of the Internet browser and operating system you are using and the domain name of your Internet service provider. You are not required by law to provide your personal data. However, CLP may not be able to provide you with the services, facilities and goods you may require unless you provide the personal data sought from you.
Use of Personal Data Collected Through This Website
CLP uses the personal data collected through this website primarily for supplying to you the services, facilities and goods you require; to respond to your inquiries; to gain an understanding of your energy needs; to perform statistical analysis, analysis of website usage or customer requirements; direct marketing activities; and to notify you of any changes to this website or our services which may affect you.
Cookies
Some of the web pages on this website contain "cookies" to enhance your experience of this website. Cookies are text files placed in your computer's Internet browser to store your preferences. Cookies, by themselves, do not disclose to us your e-mail address or other personal data. CLP only obtains this information when you choose to provide it to the website. However, once you choose to furnish the website with your personal data, such data may be linked to data stored in the cookie. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, if you do so, certain functionalities of this website may not be available to you.
For more information on our cookies policy, please go to the “Use of Cookies” section.
Access and Correction of Your Data
You have a right to request access to, the correction and erasure of your personal data in accordance with, where applicable, the provision of the Ordinance, and any other data protection law as applicable.
Request for access, correction and/or erasure of personal data, as well as withdrawal of consent, where applicable, should be made by sending an email request to our Data Protection Officer at [email protected]. CLP Group will take reasonable steps to verify your identity before granting access or making corrections to your personal data to protect your privacy and identity.
How to Contact Us
If you have any questions or concerns about the CLP Group's Privacy Policy Statement including our data practices for this website or its usage, you may contact our Data Protection Officer at [email protected] or write to the following address:
| CLP Holdings Limited |
| Data Protection Officer |
| Group Legal Affairs |
| 8 Laguna Verde Avenue |
| Hung Hom |
| Kowloon |
| Hong Kong |
Unless specified otherwise, references in this site to "CLP" and "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and affiliates in Hong Kong.
We may change this Privacy Policy Statement from time to time. We encourage you to check this Privacy Policy Statement occasionally to ensure that you are aware of the most recent version.
This version was last updated in November 2018.
Copyright Statement
©2022 CLP Holdings Limited. All rights reserved.
Unless specified otherwise, references in this site to "CLP" and the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and affiliates.
This website is subject to copyright under Hong Kong law. All materials included on the CLP Pulse website (“this website”) are protected by copyright. Unless otherwise specified, all intellectual property, logos, trademarks and databases are the property of the CLP Group. If there is material owned by third parties who may or may not display a copyright notice, failure to do so does not imply to grant you a right to copy or reproduce or supply any such material.
This copyright is, by the application of international conventions, protected under the laws of many other countries. Except for the sole purpose of viewing, printing, accessing or using the website for your own purposes, no part of this website may be reproduced or copied, modified, edited, extracted, altered, quoted or transmitted in any form or by any means unless with the written permission of the CLP Group.
Users are not authorised to use the materials on this website or any part for the purpose of advertising or promoting a product, service or other subject or item nor to give the impression that it is endorsed, supported by or associated with the website.
Users are responsible for complying with all applicable copyright laws and are not permitted to frame this website nor link a page other than the home page without the express written permission of the CLP Group.
The CLP Group recognises that schools, teachers, students, press agencies and journalists may wish to use images from this website. Downloading and use of teaching kits or images from “Resources” section of this website for educational or journalistic purposes is permitted on the conditions that where the teaching kit(s) or image(s) is used in any publication the:
1. source of the teaching kit(s) or image(s) is clearly identified; and
2. teaching kit(s) or images are not altered, edited, or deformed in any way or sold for profit.
By permitting users to download and use teaching kits or images from this website, CLP Group shall not be deemed to be granting any license or other rights to these users.
Personal Information Collection Statement
CLP is committed to protecting your privacy. Set out below is information that explains our practices about the way your personal data is collected and used.
Personal Data We Hold
Personal data held by CLP include information such as your name, contact number and email address which were collected from you directly.
Purpose of Collection
CLP will use the personal data you provided in the guided tour and event booking form for communicating with you and arranging the guided tour and/or other event that you booked. Subject to your prior consent to do so, CLP may also use your personal data for informing you of CLP Pulse’s latest exhibitions, programmes and activities.
Photo taking and video filming may be held around the venue during the activities and the photos and videos may contain your image. CLP may use the photos and videos including but not limited to publicity on social media, websites and publications.
You are not required to provide the personal data requested. However, CLP may not be able to provide services to you (e.g. reserve booking for guided tours or events) unless you provide the personal data specified as “mandatory”.
Transfer of Personal Data
If necessary, CLP may transfer your personal data to third parties, including:
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CLP will disclose data when required to do so by law and may also disclose such data in response to requests from law enforcement agencies or regulatory authorities.
Access and Correction of Personal Data
You have a right to request access to, the correction and erasure of, your personal data in accordance with, where applicable, the provisions of the Personal Data (Privacy) Ordinance (Cap. 486), and any other data protection law as applicable. Requests for access, correction and/or erasure of personal data, as well as withdrawal of consent, where applicable, should be by letter or email and addressed to the Personal Data Officer of CLP Pulse at [email protected]
Privacy Policy Statement
You can find out more about CLP's policies on privacy and personal data protection by accessing our privacy policy statement available on the CLP Pulse website at https://www.clpulse.com
Unless specified otherwise, references to "CLP" and the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and affiliates.